RESIDENTIAL ROOF REPLACEMENT
At the initial visit:
Our estimator will do an exterior evaluation of your home and property. He will do an inspection of your roof from the inside out – taking detailed measurements and inspecting for storm damage – and give special attention to your unique needs. Should we find any storm damage our estimator will advise you of the next steps for the insurance claims process. If you are home at the time, it will allow him access to possible problem areas – and you the opportunity to discuss any issues or concerns you may have.
When completed, he will leave you with our contact information in case you have any further questions.
Scope of work:
We will process all the information collected at the initial visit and contact you within a week to review our scope for the recommended work. Usually we prefer to discuss this in person so you fully understand all of your options. Details will include the scope of work, pictures of all areas and damage. Should a new roof involve an insurance claim, the scope of repairs will be sent directly to your insurance adjuster.
How often do you have your roof replaced? Or repaired? Probably, not that often. So how do you know what to expect? You may have some questions before you feel you are prepared for the huge undertaking of the roof replacement of your home. How long will it take? Do I need to be home? Will I need to make special provision for my family? My pets? My plants? My neighbors?
At CIG Construction, we want to make your roofing project easy and efficient for you and your family. That’s why at every initial roof replacement inspection, we begin by explaining just what the process involves – and we are there for you every step of the way. From the estimate to job scheduling to final walk-through, we will partner with you and keep you from the guessing game by explaining every phase of work – and what your part is – throughout the entire job.
Now it’s your turn:
After you have considered the estimate, just “sign on the dotted line” to begin your roof replacement project! From here on out, we will be alongside you throughout the entire process. First our estimator will provide you with samples and descriptions of materials and colors for your new roof, discussing all options and benefits. No deposit is required to begin work, and if your job is paid for by your homeowners insurance, we will cooperate with adjusters and coordinate with the insurance personnel throughout all collection procedures.
We are ready to start:
After proper permits have been acquired and your roofing materials have been ordered, it is time to schedule your roof replacement. Our Operations Manager will call and discuss with you all the details, timetable, and preparations. This includes:
- Start Date
- Rough Timeline of the Job
- Home preparation – noise, debris, storage of pictures/figurines in the house (due to vibration), protection of exterior shrubbery, patio furniture, potted plants, and parking of cars
- Permit guidelines
- Collection of payment
- Change orders
Supplements & Change Orders:
A “Supplement” is when there is a discrepancy between the insurance company’s repair cost breakdown and our estimate. This may occur at the initial insurance request or after work has begun, and hidden damage is revealed. You will be informed of all Supplements and will be asked to approve any changes made to the contract before we proceed.
An addition, or “Change Order”, to the initial estimate will be initiated if and when hidden damage requiring additional work is revealed or if elective work is requested. You will be informed of all Change Orders and will be asked to approve any changes made to the contract before we proceed.
You see, after work begins, there is the possibility of finding hidden roof damage not detectable on our initial inspection. Be assured that we strive to assess all potential work necessary and include it in the initial estimate. However, some damage is only revealed once materials have been removed after the job begins. This is very common, and protocol within the Roofing and Insurance Industries has been established to make the necessary contract additions as efficiently as possible with minimal interruption to the work schedule.
Examples of potential hidden damage requiring Supplements or Change Orders include:
- Rotted Wood
- Additional Flashing
- Chimney Work
Examples of added elective repairs requiring Change Orders include:
Your Roof Preplacement is underway:
The time it takes to complete your roof replacement job varies depending largely on the size and complexity of your roof – as well as weather conditions. However, the duration of most standard reroof jobs is about 1-2 days. Our project manager is available throughout the entire process and will answer any questions you may have
The job is done!
Once our Production Team completes your roofing job, your estimator will contact you to go over any final details and present you with your Warranty Packet. Completion of payment will be due at this time. And we encourage you to ask any final questions now as well.
Surveys and Online Reviews
If you were satisfied with the work done by CIG Construction, we encourage you to complete an online company review. Our manufacturer will also provide you with a Customer Feedback Survey. We value your business and your opinion, and are always striving to find ways we can better serve our customers.